Privacy Policy
XTRNL Pty Ltd (ABN 87 701 718 541), trading as Xemlo (“we”, “us”, “Xemlo”), respects your privacy. This policy explains what personal information we collect through this website, how we use it, and who we share it with.
Information we collect
We collect personal information when you interact with this website, specifically: when you book a consultation, which typically includes your name, email address, and whatever you tell us about your project; when you subscribe to our newsletter or mailing list, which includes your email address and, optionally, your name; and automatically, through website analytics, which may include your approximate location (country/city level), device and browser type, and which pages you visit. We don’t collect sensitive information (such as health, financial, or government ID details) through this website, and we don’t ask for it unless it becomes relevant to a specific project, in which case it would be handled under a separate client agreement, not this policy.
How we use it
We use this information to schedule and manage consultations, to send newsletter updates to people who’ve subscribed (and only to them), and to understand website traffic so we can improve the site. We don’t use your information for anything beyond these purposes, and we don’t sell or rent personal information to anyone.
Who we share it with
We share personal information only with the service providers we use to run this website and business — for example, a scheduling/booking platform when you book a consultation, a website analytics provider (such as Google Analytics), and an email or newsletter platform. These providers only receive what’s needed to perform their function and are bound by their own privacy and data-handling terms. We don’t share your information with anyone else, and we don’t share it internationally except where one of these service providers is based overseas (which is common for analytics and email tools) — in which case reasonable steps are taken to ensure your information stays protected.
Client project work
If you engage Xemlo for a project, any business or technical data we access or process as part of that engagement (for example, your systems, data, or workflows) is governed by our service agreement with you, not by this website policy. We treat client data with the confidentiality and care set out in that agreement.
Cookies
This website may use cookies for analytics purposes only (to understand how visitors use the site). We don’t use cookies for advertising or cross-site tracking.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We’ll respond within a reasonable time.
Changes to this policy
We may update this policy from time to time as our website or business changes. The date above reflects the last update.
Contact us
For any privacy-related questions or requests, get in touch via the consultation booking option on this website.